Oleada UX 7: Chat (presencia, busqueda en historial) y WACRM (metricas para gerencia, notas internas y etiquetas que sobreviven al sync) + fixes de concurrencia

frontend/src/services/odoo.ts

@@ -626,6 +626,43 @@ export interface WacrmConversation {
   last_message_at: string | null;
   unread_count: number;
   created_at: string | null;
+  tags?: { id: number; name: string; color: string }[];
+}
+
+export interface WacrmTag {
+  id: number;
+  name: string;
+  color: string;
+  sequence: number;
+  active: boolean;
+}
+
+export interface WacrmNote {
+  id: number;
+  body: string;
+  author: string;
+  date: string | null;
+  resolved: boolean;
+  resolved_at: string | null;
+  resolved_by: string;
+}
+
+export interface WacrmMetrics {
+  status: string;
+  generado: string;
+  periodo: { desde: string; hasta: string };
+  sin_respuesta_horas: number;
+  conversaciones: { hoy: number; semana: number; mes: number; total: number };
+  mensajes: {
+    hoy: { entrantes: number; salientes: number };
+    semana: { entrantes: number; salientes: number };
+    mes: { entrantes: number; salientes: number };
+  };
+  primera_respuesta: { muestras: number; promedio_min: number | null; mediana_min: number | null };
+  sin_responder: { total: number; horas_minimas: number; detalle: { conversation_id: string; horas: number; ultimo_mensaje: string }[] };
+  leads: { ganados: number; perdidos: number; abiertos: number; valor_ganado: number };
+  criterios: Record<string, string>;
+  message?: string;
 }
 
 export interface WacrmMessage {
@@ -713,6 +750,8 @@ export interface ChatUser {
   last_message: string | null;
   last_date: string | null;
   last_mine: boolean | null;
+  online: boolean;
+  last_seen: string | null;
 }
 
 export interface ChatMessage {
@@ -1180,8 +1219,24 @@ export const odooApi = {
     return data;
   },
 
-  async getChatMessages(userId: number, sinceId?: number): Promise<{ status: string; messages: ChatMessage[] }> {
-    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/chat/messages`, { user_id: userId, since_id: sinceId || undefined });
+  async getChatMessages(userId: number, sinceId?: number, aroundId?: number): Promise<{ status: string; messages: ChatMessage[]; around_id?: number | null }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/chat/messages`, {
+      user_id: userId,
+      since_id: sinceId || undefined,
+      around_id: aroundId || undefined,
+    });
+    return data;
+  },
+
+  /** Búsqueda en el historial con otro usuario (servidor). */
+  async searchChatMessages(userId: number, q: string, limit = 50): Promise<{ status: string; query: string; count: number; results: ChatMessage[] }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/chat/search`, { user_id: userId, q, limit });
+    return data;
+  },
+
+  /** Latido de presencia (se manda cada ~30 s con la app abierta). */
+  async chatHeartbeat(): Promise<{ status: string; online_count: number; online_window_seconds: number }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/chat/heartbeat`);
     return data;
   },
 
@@ -1860,6 +1915,59 @@ export const odooApi = {
     return data;
   },
 
+  // ---- Notas internas ----
+  async getWacrmNotes(conversationId: string): Promise<{ status: string; notes: WacrmNote[]; pendientes: number }> {
+    const { data } = await axios.get(`${ODOO_BASE}/skeen/frontend/v1/wacrm/conversations/${conversationId}/notes`);
+    return data;
+  },
+
+  async createWacrmNote(conversationId: string, body: string): Promise<{ status: string; note: WacrmNote }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/wacrm/conversations/${conversationId}/notes`, { body });
+    return data;
+  },
+
+  async updateWacrmNote(noteId: number, payload: { body?: string; resolved?: boolean }): Promise<{ status: string; note: WacrmNote }> {
+    const { data } = await axios.put(`${ODOO_BASE}/skeen/frontend/v1/wacrm/notes/${noteId}`, payload);
+    return data;
+  },
+
+  async deleteWacrmNote(noteId: number): Promise<{ status: string; message: string }> {
+    const { data } = await axios.delete(`${ODOO_BASE}/skeen/frontend/v1/wacrm/notes/${noteId}`);
+    return data;
+  },
+
+  // ---- Etiquetas ----
+  async getWacrmTags(): Promise<{ status: string; tags: WacrmTag[] }> {
+    const { data } = await axios.get(`${ODOO_BASE}/skeen/frontend/v1/wacrm/tags`);
+    return data;
+  },
+
+  async createWacrmTag(payload: { name: string; color?: string; sequence?: number }): Promise<{ status: string; tag: WacrmTag }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/wacrm/tags`, payload);
+    return data;
+  },
+
+  async updateWacrmTag(tagId: number, payload: Partial<WacrmTag>): Promise<{ status: string; tag: WacrmTag }> {
+    const { data } = await axios.put(`${ODOO_BASE}/skeen/frontend/v1/wacrm/tags/${tagId}`, payload);
+    return data;
+  },
+
+  async deleteWacrmTag(tagId: number): Promise<{ status: string; message: string }> {
+    const { data } = await axios.delete(`${ODOO_BASE}/skeen/frontend/v1/wacrm/tags/${tagId}`);
+    return data;
+  },
+
+  async assignWacrmTag(conversationId: string, tagId: number, action: 'add' | 'remove' = 'add'): Promise<{ status: string; tags: { id: number; name: string; color: string }[] }> {
+    const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/wacrm/conversations/${conversationId}/tags`, { tag_id: tagId, action });
+    return data;
+  },
+
+  // ---- Métricas para gerencia ----
+  async getWacrmMetrics(params?: { sin_respuesta_horas?: number }): Promise<WacrmMetrics> {
+    const { data } = await axios.get(`${ODOO_BASE}/skeen/frontend/v1/wacrm/metrics`, { params });
+    return data;
+  },
+
   async sendWacrmMessage(payload: { conversation_id: string; text: string; assigned_agent_id: string }): Promise<{ status: string; message: string }> {
     const { data } = await axios.post(`${ODOO_BASE}/skeen/frontend/v1/wacrm/messages`, payload);
     return data;