feat(fase3): add Queue and QuickReply API schemas

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>

services/api-gateway/app/schemas/queue.py

@@ -0,0 +1,96 @@
+from pydantic import BaseModel
+from typing import Optional, List
+from uuid import UUID
+from datetime import datetime
+from app.models.queue import AssignmentMethod
+
+
+class QueueCreate(BaseModel):
+    name: str
+    description: Optional[str] = None
+    assignment_method: AssignmentMethod = AssignmentMethod.ROUND_ROBIN
+    max_per_agent: int = 10
+    sla_first_response: int = 300
+    sla_resolution: int = 86400
+    business_hours: Optional[dict] = None
+    fallback_flow_id: Optional[UUID] = None
+
+
+class QueueUpdate(BaseModel):
+    name: Optional[str] = None
+    description: Optional[str] = None
+    assignment_method: Optional[AssignmentMethod] = None
+    max_per_agent: Optional[int] = None
+    sla_first_response: Optional[int] = None
+    sla_resolution: Optional[int] = None
+    business_hours: Optional[dict] = None
+    fallback_flow_id: Optional[UUID] = None
+    is_active: Optional[bool] = None
+
+
+class QueueAgentAdd(BaseModel):
+    user_id: UUID
+    is_supervisor: bool = False
+    skills: List[str] = []
+
+
+class QueueAgentResponse(BaseModel):
+    id: UUID
+    user_id: UUID
+    user_name: Optional[str] = None
+    user_email: Optional[str] = None
+    is_supervisor: bool
+    skills: List[str]
+    created_at: datetime
+
+    class Config:
+        from_attributes = True
+
+
+class QueueResponse(BaseModel):
+    id: UUID
+    name: str
+    description: Optional[str]
+    assignment_method: AssignmentMethod
+    max_per_agent: int
+    sla_first_response: int
+    sla_resolution: int
+    business_hours: Optional[dict]
+    fallback_flow_id: Optional[UUID]
+    is_active: bool
+    created_at: datetime
+    agent_count: Optional[int] = 0
+
+    class Config:
+        from_attributes = True
+
+
+class QueueDetailResponse(QueueResponse):
+    agents: List[QueueAgentResponse] = []
+
+
+class QuickReplyCreate(BaseModel):
+    shortcut: str
+    content: str
+    attachments: List[dict] = []
+    queue_id: Optional[UUID] = None
+
+
+class QuickReplyUpdate(BaseModel):
+    shortcut: Optional[str] = None
+    content: Optional[str] = None
+    attachments: Optional[List[dict]] = None
+    queue_id: Optional[UUID] = None
+
+
+class QuickReplyResponse(BaseModel):
+    id: UUID
+    shortcut: str
+    content: str
+    attachments: List[dict]
+    queue_id: Optional[UUID]
+    created_by: UUID
+    created_at: datetime
+
+    class Config:
+        from_attributes = True