feat(odoo): add WhatsApp conversation model

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
2026-01-29 22:43:06 +00:00
parent 218c137564
commit e85c9c10b5
3 changed files with 312 additions and 0 deletions
--- a/odoo_whatsapp_hub/models/whatsapp_conversation.py
+++ b/odoo_whatsapp_hub/models/whatsapp_conversation.py
@@ -0,0 +1,139 @@
+from odoo import models, fields, api
+import logging
+
+_logger = logging.getLogger(__name__)
+
+
+class WhatsAppConversation(models.Model):
+    _name = 'whatsapp.conversation'
+    _description = 'WhatsApp Conversation'
+    _order = 'last_message_at desc'
+    _rec_name = 'display_name'
+
+    external_id = fields.Char(string='ID Externo', index=True)
+    account_id = fields.Many2one(
+        'whatsapp.account',
+        string='Cuenta WhatsApp',
+        required=True,
+        ondelete='cascade',
+    )
+    partner_id = fields.Many2one(
+        'res.partner',
+        string='Contacto',
+        ondelete='set null',
+    )
+    phone_number = fields.Char(string='Teléfono', required=True, index=True)
+    contact_name = fields.Char(string='Nombre del Contacto')
+    status = fields.Selection([
+        ('bot', 'Bot'),
+        ('waiting', 'En Espera'),
+        ('active', 'Activa'),
+        ('resolved', 'Resuelta'),
+    ], string='Estado', default='bot')
+    assigned_user_id = fields.Many2one(
+        'res.users',
+        string='Agente Asignado',
+    )
+    last_message_at = fields.Datetime(string='Último Mensaje')
+    last_message_preview = fields.Char(
+        string='Último Mensaje',
+        compute='_compute_last_message',
+    )
+    message_ids = fields.One2many(
+        'whatsapp.message',
+        'conversation_id',
+        string='Mensajes',
+    )
+    message_count = fields.Integer(
+        string='Mensajes',
+        compute='_compute_message_count',
+    )
+    display_name = fields.Char(
+        string='Nombre',
+        compute='_compute_display_name',
+        store=True,
+    )
+    unread_count = fields.Integer(
+        string='No Leídos',
+        compute='_compute_unread_count',
+    )
+
+    @api.depends('partner_id', 'contact_name', 'phone_number')
+    def _compute_display_name(self):
+        for conv in self:
+            if conv.partner_id:
+                conv.display_name = conv.partner_id.name
+            elif conv.contact_name:
+                conv.display_name = conv.contact_name
+            else:
+                conv.display_name = conv.phone_number
+
+    @api.depends('message_ids')
+    def _compute_message_count(self):
+        for conv in self:
+            conv.message_count = len(conv.message_ids)
+
+    @api.depends('message_ids.content')
+    def _compute_last_message(self):
+        for conv in self:
+            last_msg = conv.message_ids[:1]
+            if last_msg:
+                content = last_msg.content or ''
+                conv.last_message_preview = content[:50] + '...' if len(content) > 50 else content
+            else:
+                conv.last_message_preview = ''
+
+    @api.depends('message_ids.is_read')
+    def _compute_unread_count(self):
+        for conv in self:
+            conv.unread_count = len(conv.message_ids.filtered(
+                lambda m: m.direction == 'inbound' and not m.is_read
+            ))
+
+    def action_open_chat(self):
+        """Open chat view for this conversation"""
+        self.ensure_one()
+        return {
+            'type': 'ir.actions.act_window',
+            'name': self.display_name,
+            'res_model': 'whatsapp.conversation',
+            'res_id': self.id,
+            'view_mode': 'form',
+            'target': 'current',
+        }
+
+    def action_mark_resolved(self):
+        """Mark conversation as resolved"""
+        self.write({'status': 'resolved'})
+
+    def action_assign_to_me(self):
+        """Assign conversation to current user"""
+        self.write({
+            'assigned_user_id': self.env.user.id,
+            'status': 'active',
+        })
+
+    @api.model
+    def find_or_create_by_phone(self, phone, account_id, contact_name=None):
+        """Find or create conversation by phone number"""
+        conversation = self.search([
+            ('phone_number', '=', phone),
+            ('account_id', '=', account_id),
+            ('status', '!=', 'resolved'),
+        ], limit=1)
+
+        if not conversation:
+            partner = self.env['res.partner'].search([
+                '|',
+                ('phone', 'ilike', phone[-10:]),
+                ('mobile', 'ilike', phone[-10:]),
+            ], limit=1)
+
+            conversation = self.create({
+                'phone_number': phone,
+                'account_id': account_id,
+                'contact_name': contact_name,
+                'partner_id': partner.id if partner else False,
+            })
+
+        return conversation