from pydantic import BaseModel
from typing import Optional, List
from uuid import UUID
from datetime import datetime
from app.models.whatsapp import AccountStatus, ConversationStatus, MessageType, MessageDirection, MessageStatus


class WhatsAppAccountCreate(BaseModel):
    name: str


class WhatsAppAccountResponse(BaseModel):
    id: UUID
    phone_number: Optional[str]
    name: str
    status: AccountStatus
    qr_code: Optional[str]
    created_at: datetime

    class Config:
        from_attributes = True


class ContactResponse(BaseModel):
    id: UUID
    phone_number: str
    name: Optional[str]
    email: Optional[str]
    company: Optional[str]
    tags: List[str]
    created_at: datetime

    class Config:
        from_attributes = True


class MessageResponse(BaseModel):
    id: UUID
    direction: MessageDirection
    type: MessageType
    content: Optional[str]
    media_url: Optional[str]
    status: MessageStatus
    is_internal_note: bool
    created_at: datetime

    class Config:
        from_attributes = True


class ConversationResponse(BaseModel):
    id: UUID
    contact: ContactResponse
    status: ConversationStatus
    last_message_at: Optional[datetime]
    created_at: datetime

    class Config:
        from_attributes = True


class ConversationDetailResponse(ConversationResponse):
    messages: List[MessageResponse]
    whatsapp_account: WhatsAppAccountResponse


class SendMessageRequest(BaseModel):
    type: MessageType = MessageType.TEXT
    content: str
    media_url: Optional[str] = None


class InternalEventRequest(BaseModel):
    type: str
    accountId: str
    data: dict


class TransferToQueueRequest(BaseModel):
    queue_id: UUID


class TransferToAgentRequest(BaseModel):
    agent_id: UUID


class ResolveConversationRequest(BaseModel):
    csat_score: Optional[int] = None
    csat_feedback: Optional[str] = None


class InternalNoteRequest(BaseModel):
    content: str