consultoria-as
a386ca5b4a
- F0 blindaje: Redis/Celery, pg_hba sin trust LAN, secretos a env 600, backups, webhook auth, jobs muertos - F1 caja: bugs POS, reembolsos al corte, apartados, CFDI, topes de descuento en cotizacion/apartado - F2/F7 IA de catalogo: autocategorizacion, dedup de SKUs con embeddings, OCR de facturas, descripciones, claves SAT, limpieza de fitment - F3 IA en el flujo: vision Yonke, preguntas MeLi, venta cruzada, anomalias, sinonimos, busqueda semantica (rerank/embeddings) - F4/F8 escala y cartera: /metrics+Prometheus+Grafana, pool, score de credito, churn, metricas multi-tenant - Nexus Yonke (M1-M6): modelo de datos 1-de-1, alta por donador, vitrina publica, MeLi usado, consignacion, garantia por dias, reportes, etiquetas - Marketplace B2B entre yonkes (catalogo + pedidos cross-tenant) - Seguridad: auth en /api/admin/* (35 endpoints), alertas por tenant - Migraciones v4.27/v4.28; timers expire-demos y rollup-metrics
118 lines
4.6 KiB
Python
118 lines
4.6 KiB
Python
#!/usr/bin/env python3
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"""MeLi questions SLA sweep for a tenant.
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Lists unanswered MercadoLibre buyer questions older than N hours (the ones
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that hurt the seller's response score / reputation), oldest first, so the
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operator can answer them before the SLA is blown.
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Auto-answering is separate and OPT-IN:
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* It only runs when the tenant has `meli_auto_answer_questions = true`.
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* `--auto-answer` sends the high-confidence, template-based answers built by
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services/question_ai (never free-form LLM text) through
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marketplace_external_service.auto_answer_questions().
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* Without `--auto-answer` the script only reports; it never sends anything.
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Note: MercadoLibre returns the question status as UNANSWERED / ANSWERED. The
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service now normalizes it to lowercase on upsert, and the queries here are
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case-insensitive either way.
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Usage (from /home/Autopartes):
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python3 scripts/meli_questions_sla.py --tenant 31
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python3 scripts/meli_questions_sla.py --tenant 31 --max-age-hours 48
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python3 scripts/meli_questions_sla.py --tenant 31 --auto-answer
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python3 scripts/meli_questions_sla.py --tenant 31 --json
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Suggested systemd timer (per tenant), once an hour:
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ExecStart=/usr/bin/python3 /home/Autopartes/scripts/meli_questions_sla.py \
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--tenant 31 --max-age-hours 24
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"""
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import argparse
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import json
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import os
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import sys
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sys.path.insert(0, os.path.join(os.path.dirname(os.path.abspath(__file__)), '..', 'pos'))
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def _load_env():
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env_file = '/etc/nexus/pos.env'
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if os.environ.get('MASTER_DB_URL') or not os.path.exists(env_file):
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return
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for line in open(env_file):
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line = line.strip()
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if not line or line.startswith('#') or '=' not in line:
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continue
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key, value = line.split('=', 1)
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os.environ.setdefault(key.strip(), value.strip().strip('"').strip("'"))
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def main():
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ap = argparse.ArgumentParser(description=__doc__,
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formatter_class=argparse.RawDescriptionHelpFormatter)
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ap.add_argument('--tenant', type=int, required=True, help='tenant id (e.g. 31 = Rached)')
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ap.add_argument('--max-age-hours', type=float, default=24,
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help='age threshold in hours (default 24)')
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ap.add_argument('--limit', type=int, default=20,
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help='max questions to auto-answer when --auto-answer is used')
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ap.add_argument('--auto-answer', action='store_true',
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help='send high-confidence answers (requires meli_auto_answer_questions = true)')
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ap.add_argument('--json', action='store_true', help='print the full result as JSON')
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args = ap.parse_args()
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_load_env()
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from tenant_db import get_tenant_conn
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from services import marketplace_external_service as meli
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conn = get_tenant_conn(args.tenant)
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try:
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stale = meli.list_stale_questions(conn, max_age_hours=args.max_age_hours)
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cfg = meli.get_meli_config(conn)
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result = {
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"tenant": args.tenant,
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"max_age_hours": args.max_age_hours,
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"auto_answer_enabled": bool(cfg.get("meli_auto_answer_questions")),
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"stale_count": len(stale),
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"stale": stale,
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}
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if args.auto_answer:
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if not cfg.get("meli_auto_answer_questions"):
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result["auto_answer"] = {
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"enabled": False,
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"reason": "meli_auto_answer_questions is not enabled for this tenant",
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}
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else:
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result["auto_answer"] = meli.auto_answer_questions(conn, limit=args.limit)
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finally:
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conn.close()
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if args.json:
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print(json.dumps(result, indent=2, ensure_ascii=False, default=str))
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return 0
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print(f"[tenant {args.tenant}] questions SLA — unanswered older than "
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f"{args.max_age_hours}h: {result['stale_count']}")
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if not stale:
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print(" Nothing overdue.")
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for q in stale:
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age = q.get('age_hours')
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print(f" q#{q['id']} ({age}h) {q['buyer_nickname'] or 'comprador'}: "
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f"{(q['question_text'] or '')[:70]!r} — item {q['external_item_id']}")
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if args.auto_answer:
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aa = result.get("auto_answer") or {}
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if aa.get("enabled") is False:
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print(f"\n auto-answer not run: {aa.get('reason')}")
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else:
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print(f"\n auto-answer: answered={aa.get('answered')} "
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f"skipped={aa.get('skipped')}")
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else:
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print("\n (report-only; re-run with --auto-answer to send high-confidence "
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"answers when meli_auto_answer_questions = true)")
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return 0
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if __name__ == '__main__':
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sys.exit(main())
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