47 lines
1.9 KiB
Python
47 lines
1.9 KiB
Python
import uuid
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from datetime import datetime
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from sqlalchemy import Column, String, Boolean, DateTime, Integer, ForeignKey, Enum as SQLEnum
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from sqlalchemy.dialects.postgresql import UUID, JSONB, ARRAY
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from sqlalchemy.orm import relationship
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import enum
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from app.core.database import Base
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class AssignmentMethod(str, enum.Enum):
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ROUND_ROBIN = "round_robin"
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LEAST_BUSY = "least_busy"
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SKILL_BASED = "skill_based"
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class Queue(Base):
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__tablename__ = "queues"
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id = Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
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name = Column(String(100), nullable=False)
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description = Column(String(500), nullable=True)
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assignment_method = Column(SQLEnum(AssignmentMethod), default=AssignmentMethod.ROUND_ROBIN, nullable=False)
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max_per_agent = Column(Integer, default=10, nullable=False)
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sla_first_response = Column(Integer, default=300, nullable=False)
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sla_resolution = Column(Integer, default=86400, nullable=False)
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business_hours = Column(JSONB, default=dict)
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fallback_flow_id = Column(UUID(as_uuid=True), ForeignKey("flows.id"), nullable=True)
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is_active = Column(Boolean, default=True, nullable=False)
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created_at = Column(DateTime, default=datetime.utcnow, nullable=False)
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agents = relationship("QueueAgent", back_populates="queue")
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conversations = relationship("Conversation", back_populates="queue")
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class QueueAgent(Base):
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__tablename__ = "queue_agents"
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id = Column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
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queue_id = Column(UUID(as_uuid=True), ForeignKey("queues.id"), nullable=False)
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user_id = Column(UUID(as_uuid=True), ForeignKey("users.id"), nullable=False)
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is_supervisor = Column(Boolean, default=False, nullable=False)
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skills = Column(ARRAY(String), default=list)
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created_at = Column(DateTime, default=datetime.utcnow, nullable=False)
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queue = relationship("Queue", back_populates="agents")
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user = relationship("User")
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